Will Home Affairs Contact Us Before Deciding Our Partner Visa?

Home Affairs will contact you before deciding your partner visa only in some cases. It may request more information under section 56, and it must invite comment under section 57 on adverse information that would be part of the reason for refusal, but it can decide the application on what was lodged.
Received a request from Home Affairs, or worried you will not? Tell us what you have received and the response date.

Key points

  • Section 56 of the Migration Act allows, but does not require, the Department to request more information.
  • Section 57 requires the Department to invite comment on adverse information that would be the reason, or part of the reason, for refusal.
  • Section 57 does not cover information the applicant gave for the purposes of the application.
  • Under section 63, the Department cannot decide the application until the applicant responds, says they will not respond, or the response time ends.

When does Home Affairs ask for more information about a partner visa?

Home Affairs asks for more information about a partner visa under section 56 when it needs documents or details to decide the application, such as updated relationship evidence, police certificates or health examinations. It is not obliged to ask. Where evidence is missing, the Department can decide the application without a request. Our article on the partner visa section 56 request explains how to respond, and our article on the section 56 extension explains when more time can be requested.

What is a section 57 natural justice letter?

A section 57 natural justice letter invites the applicant to comment on adverse information that the Department considers would be the reason, or part of the reason, for refusing the visa. The information must be specifically about the applicant or another person, not just about a class of people. The letter sets out how and by when comments must be given. Our article on the section 57 natural justice letter explains how to respond, and our article on common adverse information gives examples.

What does Home Affairs not have to warn us about before deciding a partner visa?

Home Affairs does not have to warn the applicant about weaknesses in the information the applicant provided for the application. If the relationship evidence lodged is thin, inconsistent or incomplete, the Department can refuse on that basis without first inviting comment. This is why the application should be decision-ready when it is lodged, as our article on partner visa approval tips explains.

Can Home Affairs interview us or contact other people?

Home Affairs can interview the applicant and sponsor, separately or together, and can contact people who provided Form 888 statements. Interviews are more likely where the Department has concerns about the relationship. The couple's answers are compared with each other and with the evidence lodged. Our article on partner visa interview questions explains what is usually asked.

What should we do when Home Affairs contacts us?

When Home Affairs contacts a couple about a partner visa, they should read the request carefully, note the response date and answer every point with evidence rather than a general statement. A partial or late response gives the Department grounds to decide on the existing material. Where the request raises a serious concern, such as the genuineness of the relationship or PIC 4020, legal advice should be obtained before responding, because what is said in the response becomes part of the record any later review will consider.

How can My Migration Lawyers help when Home Affairs makes contact about your partner visa?

My Migration Lawyers treats every section 56 request and section 57 letter as a final opportunity to put evidence before the decision maker, because a refusal often follows an inadequate response. The firm analyses exactly what the Department is concerned about, gathers the evidence that answers it and prepares a written submission within the time allowed. Couples who have received a request can contact our partner visa lawyers straight away.

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About the Reviewer

Who Reviewed This Page

Weiwei Zhang is an Australian lawyer practising exclusively in Australian migration law and is the Principal Lawyer at My Migration Lawyers. She reviews the firm's published legal guidance for accuracy.
Weiwei Zhang, Principal Lawyer at My Migration Lawyers

Weiwei Zhang

Managing Director and Principal Lawyer, My Migration Lawyers
Weiwei Zhang, Principal Lawyer at My Migration Lawyers
Weiwei Zhang
Principal Lawyer
Weiwei Zhang is an Australian lawyer practising exclusively in Australian migration law and is the Principal Lawyer at My Migration Lawyers. She reviews the firm's published legal guidance for accuracy.
Last Reviewed
October 8, 2026
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